Terms and Conditions (Last updated 16/09/2025)
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the services provided by North East Point of Sale Ltd (“Company,” “we,” “us,” or “our”). North East Point of Sale Ltd operates as a reseller of EPOS software and hardware, offering access to third-party software solutions, along with the sale of EPOS-related hardware. Our services include, but are not limited to, access to our website, product purchases, software licensing, hardware sales, installation, and customer support.
By accessing or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms.
Software: North East Point of Sale Ltd does not own or develop the software products we resell. All intellectual property rights remain with the respective software vendors. Any warranties, updates, or performance guarantees are provided directly by the software vendors, subject to their own terms and conditions.
Hardware: We supply EPOS hardware from third-party manufacturers. Any warranties, returns, or technical support for hardware are subject to the manufacturer’s policies unless otherwise specified in a separate agreement with North East Point of Sale Ltd.
We reserve the right to update these Terms, and continued use of our services constitutes acceptance of any revisions.
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2. Definitions
For the purposes of these Terms and Conditions, the following definitions shall apply:
• “Services”: Refers to the software services, support services, and any other services provided by North East Point of Sale Ltd, whether delivered online or offline, including any updates, enhancements, or modifications to such services.
• “Hardware”: Refers to the physical equipment provided by North East Point of Sale Ltd, including but not limited to point-of-sale devices, terminals, printers, and any other related hardware.
• “Consumables”: Refers to items such as till rolls, ink cartridges, and any other materials used in conjunction with the hardware and software provided by North East Point of Sale Ltd.
• “Software”: Refers to the software provided by North East Point of Sale Ltd, including any licenses for use, updates, upgrades, and any other software-related services. This includes software that is resold by North East Point of Sale Ltd on behalf of third-party developers. North East Point of Sale Ltd does not develop the software but may provide support for the software as part of the software developer’s model.
• “Customer”: Refers to the individual or entity who uses or subscribes to the services, hardware, and/or software provided by North East Point of Sale Ltd.
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3. Company Services
North East Point of Sale Ltd provides hardware, consumables, software, and support services to customers. We reserve the right to modify, suspend, or discontinue any part of our services at our sole discretion and without prior notice.
Modifications, suspensions, or discontinuations may affect existing contracts, including ongoing support or service agreements. The Customer acknowledges and accepts these potential changes.
Support services are provided as follows:
• Telephone, email and remote-access support is charged on a motnthly basis.
• Any other support (on-site visits, training, configuration, out-of-hours assistance, third-party hardware or integrations, etc.) is chargeable separately at our prevailing rates, unless otherwise agreed in writing.
We make no guarantees regarding the continuous availability or uninterrupted operation of our services, as they may be affected by circumstances beyond our control, such as technical issues or third-party service failures.
In the event of significant changes that may impact the Customer’s experience or ongoing support, we will, where reasonably possible, provide prior notice. However, the Customer agrees that North East Point of Sale Ltd shall not be liable for any damages, losses, or disruptions arising from such modifications, suspensions, or discontinuations.
The Customer remains responsible for any outstanding obligations, including payments due under existing agreements.
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4. Billing and Payment
Email Address:
It is your responsibility to provide us with a valid and suitable email address for receiving invoices and all communications related to your account, payments, and services. You must promptly notify us of any changes to your email address.
Hardware and Consumables:
Payment is due immediately upon issuance of the invoice. Failure to make timely payment may result in delays in the provision of hardware or consumables.
Software and Support:
Payment for software and support services must be made via direct debit through GoCardless. A valid direct debit mandate must be set up and approved before any software or support services will be provided.
Direct Debit Failures:
If a direct debit payment fails, it will automatically be retried 3–5 days after the initial attempt. You must ensure sufficient funds are available in your account to cover the payment. If the retry attempt also fails, the outstanding amount must be paid manually. Any software or support services may be suspended until the account is brought fully up to date.
Payment Methods:
Hardware and consumables: bank transfer or online payment only (no cash or cheques)
Software and support: direct debit via GoCardless.
No Credit or Partial Payments:
We do not offer credit terms or accept partial payments.
Non-Payment:
Failure to pay may result in suspension of hardware delivery, software access, and support services.
Unpaid Amounts and Collection:
Overdue invoices may be referred to a collection agency, with costs charged to the Customer.
Reactivation of Services:
Suspended services will only be reactivated upon full payment of outstanding invoices. A reactivation fee may apply.
Electronic Communications:
All invoices and payment reminders will be sent by email
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5. Customer Responsibilities
The Customer agrees to:
• Use the services lawfully and appropriately.
• Provide accurate, up-to-date information.
• Comply with all software license terms.
• Secure their own account credentials.
• Take care of provided hardware and software.
• Request support using our defined procedures.
• Not modify software, hardware, or services without consent.
• Avoid unlawful or fraudulent use.
• Back up all data regularly (we accept no liability for data loss).
• Ensure third-party services and integrations are properly maintained.
• Maintain their own internet connectivity and infrastructure.
• Protect systems against power outages.
• Notify us of business closure or change of ownership via accounts@nepos.uk.
• Maintain adequate insurance for their business and systems.
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6. Cancellation and Termination
Customer Cancellation:
You may cancel your software and support services by written notice to accounts@nepos.uk.
Minimum Term:
Software and support subscriptions have a 6-month minimum term. Early cancellation requires full payment for the remaining term.
Termination by Us:
We may suspend or terminate services for breaches of these Terms or non-payment.
Outstanding Fees:
All outstanding balances remain payable upon cancellation or termination.
No Refunds:
Services are non-refundable, including unused subscription time and remote access support, which is prepaid and non-refundable.
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7. Liability
• We are not liable for indirect or consequential damages, loss of profits, business interruption, or data loss (except death/personal injury caused by our negligence).
• Customers indemnify us against claims or costs arising from their breach of these Terms.
• We do not guarantee uptime or availability of third-party providers (e.g., ICRTouch, Dojo).
• All services are provided “as is” and “as available.”
• Data protection and internet security cannot be fully guaranteed.
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8. Cookies and GDPR Compliance
Our website uses cookies to enhance your browsing experience. By using our site, you consent to this use. You may manage preferences via your browser.
We are committed to GDPR compliance. For details, see our Privacy Policy at www.nepos.uk/privacy.
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9. Miscellaneous
• Unforeseen Issues: We reserve the right to reasonably resolve matters not covered in these Terms.
• Governing Law: England & Wales law applies; disputes under the exclusive jurisdiction of its courts.
• Amendments: Terms may be updated via our website or email. Continued use constitutes acceptance.
• Intellectual Property: All IP rights relating to hardware or materials we develop remain ours. Third-party software rights remain with their owners.
• Dispute Resolution: Parties agree to attempt mediation, then arbitration if unresolved.
• Force Majeure: Neither party is liable for delays or failures outside of reasonable control (e.g., natural disasters, strikes, cyberattacks, pandemics).
• Severability: Invalid provisions do not affect enforceability of the rest.
• Entire Agreement: These Terms supersede prior agreements.
• Waiver: Our failure to enforce any right does not constitute a waiver.