Privacy Policy

Last Updated: 10/09/2025

North East Point of Sale Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our customers, suppliers, and website users. This Privacy Policy explains how we collect, use, and protect your personal data in line with the UK GDPR and Data Protection Act 2018.

1. Who We Are

North East Point of Sale Ltd is a company registered in England & Wales.
Website: https://nepos.uk
Email: accounts@nepos.uk

2. What Information We Collect

We only collect the personal information necessary to provide our services and run our business. This may include:

  • Contact details (name, business email, phone number, job title).

  • Business details (company name, address, VAT number).

  • Payment details (for invoicing and processing transactions).

  • Communications you send us (emails, enquiries, or support requests).

We do not collect sensitive personal data unless it is explicitly provided and necessary.

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide and manage our services (software, hardware, and support).

  • To process payments and invoices.

  • To respond to enquiries and provide customer support.

  • To meet our legal and regulatory obligations.

  • To send service-related updates or important notices.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to deliver our services and manage your account.

  • Legal obligation – to comply with financial, tax, or regulatory requirements.

  • Legitimate interests – to run and improve our business, while protecting your rights.

5. Data Sharing

We may share your information with trusted third parties where necessary, for example:

  • Payment processors (e.g., GoCardless, banks).

  • Software vendors (e.g., ICRTouch, Dojo) if required for licensing or support.

  • Professional services (e.g., accountants, legal advisors).

  • IT service providers who help us operate our systems.

Any third parties are required to keep your data secure and only use it for the agreed purpose.

6. Data Retention

We only keep your data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations (e.g., tax records must be kept for 6 years).

After this period, data will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where legally possible).

  • Restrict or object to processing in certain cases.

  • Request data portability (transfer to another provider).

To exercise any of these rights, please contact us at accounts@nepos.uk.

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

9. Cookies

Our website may use cookies to improve user experience and analyse site usage. For more details, please see our Cookie Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: accounts@nepos.uk
Website: https://nepos.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

© 2025 North East Point of Sale. All rights reserved.